FAQs

Have questions? We’ve got answers! Browse below to learn more about how we do things at The Download Deli.

Orders & Shipping

Q: Where do you ship your products?
A: We ship paperback books worldwide! Shipping times and costs vary depending on your location.

Q: When will I receive my order?
A: For print orders, please allow 1–3 business days for processing. Delivery times depend on your location, but most orders arrive within 5–10 business days. Digital orders are available for download immediately after processing.

Digital Downloads

Q: How do I access my ebook or printable wall art after purchase?
A: After checkout, you’ll receive an email with a download link.

Q: Can I return or exchange an ebook or digital item?
A: All digital items are non-refundable. However, if there’s a problem with your file (e.g., it's corrupted or won’t open), please contact us at support@thedownloaddeli.ca, and we will do our best to resolve the issue.

Products & Formats

Q: What formats are your ebooks in?
A: Our ebooks are delivered as PDF files, which are compatible with most devices, including tablets, phones, and computers.

Q: Are your colouring books and puzzle books available in both print and digital formats?
A: Yes! Many of our activity books are available in both print and digital formatsichever suits you best.

Payments & Refunds

Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other secure payments.

Q: What’s your refund policy?
A: Ebooks and digital downloads are not refundable. For physical products, we accept returns for damaged or incorrect items. Visit our Refund Policy page for full details.

Still Need Help?

No problem! Reach out to us at info@thedownloaddeli.ca — we’re happy to help.